Terms and Conditions, Warranty, and Return Policy
Terms and Conditions
Product and Service Availability
Normally, we ship the product(s) in 1-3 business days after you place your order. Yet, we cannot guarantee that a product marked as “in stock” will be shipped right away, as inventory can change from time to time. If a product listed as “in stock” sells out when your order is processed, we will contact you via email and you will not be charged.
We try to display the colors of our products as accurately as possible. Due to the fact that every monitor displays color a little differently, we can not guarantee your monitor’s display of any color will be completely correct.
Prices of the products and services on the site may change without notice.
An order of $50 or more will benefit from the “Free Shipping” discount within the mainland states in the US (online orders only) with restrictions. We ship via UPS Ground, UPS 3-Day Select, and UPS Next Day Select. For overseas shipping, please email us your order. Our customer service will contact you shortly via email.
We do not accept P.O. box addresses.
You may return unopened products with your receipt for a merchandise exchange, credit, or a refund of the purchase price (excluding shipping and handling charges). If you receive a damaged or defective item, contact us within 48 hours after the product has been delivered. A 25% restocking charge will be applied to all returns. No merchandise can be returned for credit or exchange without authorization. No return or exchange after 30 days of the invoice date.
Damage or Shortage Claims
Please examine all packages upon its arrival and refuse any damaged packages. Any product damage or shortage must be reported to us within 48 hours after delivery with no exception.
We offer our customers validated warranties for certain items. If not specified, warranty is generally 90 days parts with labor and one year parts only. The warranty does not cover normal wear and tear and damage from any improper use. Any repair by the buyer will void the warranty. For detailed information, please contact our customer service at 1 (866) 866-9888.
By law, we charge applicable sales tax on product shipped to or billed to the address in California.